TABLEAU · MYSQL · EXCEL · SQL · CALCULATED FIELDS

THE DECISION MIRROR

Before you decide, see what the decision changes. Explore trade-offs, second-order effects and the point where a good decision becomes a bad one.

WHAT ARE YOU THINKING OF CHANGING?

Visible assumptions
Demand sensitivity: 0.70
Service sensitivity: 0.55
Satisfaction penalty: 0.08 / extra service minute

Scenario estimates, not forecasts.

Simulated Revenue
Contribution
Customers
Decision Score
Transparent weighted index

TODAY ↔ SIMULATED

Today
→
Simulated

BRANCH IMPACT — VALUE VS CUSTOMER EXPERIENCE

CONSEQUENCE MAP

THE REGRET TEST

What would have to go wrong?

DECISION QUALITY

40%
Financial
25%
Customer
20% + 15%
Operations + Risk